مؤسسة الشرق الأوسط للنشر العلمي
عادةً ما يتم الرد في غضون خمس دقائق
Abstract
Background: COVID-19 will probably last for a long time. Patient’s satisfaction and safety are the need of the hour and of the most important quality indicators in the laboratory medicine. Patient satisfaction in outpatient phlebotomy settings typically depends on wait time and venipuncture experience, and many patients equate their experiences with their overall satisfaction with the hospital. spreading patients in time and place so that safety during blood sampling is guaranteed. Aim: To assess the patient’s satisfaction and safety with phlebotomy services in Clinical Laboratory Medicine Administration (PCLMA) at King Fahad Medical City by a structured questionnaire with grading scale. Also, identify the problems causing dissatisfactions and to undertake necessary Corrective and Preventative Action (CAPA). Materials and Methods: We compared patient service times and pre-analytical errors pre- and post-implementation of an integrated electronic health record (EHR)–laboratory information system (LIS) and electronic specimen collection module. We also measured patient wait time and assessed patient satisfaction using a 5-question survey. Switching from a written survey to an electronic one to be convenient with Covid 19 preventive measures. Results: The percentage of patients waiting less than 10 minutes increased from 89% pre-implementation to 98% post-implementation of the EHR-LIS (P ≤.001). The median total service time decreased significantly, from 7 minutes (IQR, 5-9 minutes), to 3 minutes (IQR, 1-4 minutes) (P = .005). The pre-analytical errors decreased significantly, from 3.20 to 1.93 errors per 1000 specimens (P ≤.001). Overall patient satisfaction improved, with an increase in excellent responses for all 5 questions (P ≤.001). Conclusions: Even though the overall patient’s satisfaction was high, we found several benefits of implementing an electronic specimen collection module, including decreased wait and service times, improved patient satisfaction, and a reduction in pre-analytical errors. few recommendations were made such as adoption of barcode system and Hospital Information System (HIS) patient feedback survey